Shipping and Delivery

Shipping & Delivery Policy

At Eco Baby Haven, we’re committed to delivering your eco-friendly baby products safely and efficiently. Below is a detailed overview of our shipping and delivery process.

1. Order Processing

  • All orders are processed within 1-2 business days.
  • Orders placed after 2 PM will be processed the next business day.
  • We do not process orders on weekends or holidays.

2. Shipping Rates & Options

We offer the following shipping options:

  • Standard Domestic Shipping (within United States): Free for orders over $50. A flat rate of $5 applies for orders under $50.
  • Express Domestic Shipping: Available for an additional fee calculated at checkout.
  • International Shipping: Rates will be calculated at checkout based on the destination and order size.

3. Delivery Timeframes

  • Domestic (within [Your Country]):
    • Standard Shipping: 3-7 business days
    • Express Shipping: 2-3 business days
  • International:
    • Delivery times vary based on the destination and can take between 7-21 business days.

Please note that these timeframes are estimates and may vary due to customs, weather conditions, or other unforeseen circumstances.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
  • If you haven’t received your tracking number or have issues with tracking, please contact us at info@ecobabyhaven.com

5. International Shipping Information

For international orders, please be aware that:

  • Additional customs duties, taxes, and fees may apply upon delivery, and the customer is responsible for these costs.
  • We are not responsible for any delays caused by customs clearance processes in your country.

6. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us within 7 days of delivery at [your email address]. We will assist you in filing a claim with the carrier and provide a replacement or refund as appropriate.

7. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at info@ecobabyhaven.com. We will do our best to accommodate changes, but if the order has already been processed or shipped, changes may not be possible.

8. Contact Us

If you have any questions about our shipping and delivery process, feel free to contact us at:

Email: info@ecobabyhaven.com